Soliciting consistent patient feedback allows you to make adjustments, change and solve problems quickly. Consistent, daily, patient feedback gives you real time insight into patient care, experience and staff performance.<\/span><\/p>\n This also allows you to be more proactive with implementing positive changes within your practice.<\/span><\/p>\n Here’s a path you can follow to implement an office culture centered around patient feedback.<\/span><\/p>\n If you don\u2019t ask, the answer\u2019s always no! \u00a0While it is usually a bad idea to ask a patient for a review immediately following a root canal, as a practical matter, it is advisable to be diligent in asking every patient after a successful visit.<\/span><\/p>\n Front waiting rooms, especially on a busy day, gives you access to a captive audience. List out and describe your strategy to them, it could look something like this:<\/p>\n Thank you for visiting our practice!<\/span><\/i><\/p>\n Dr. Mustache, and Dr. Beard are working hard to improve your experience and generate awareness of your experience with us online. \u00a0At the conclusion of your appointment we would like to send you a text message giving you the option to review us. <\/span><\/i><\/p>\n Weather you had a positive or negative experience with us, we would love to hear about it! If you\u2019ve seen this form due to a prior visit, but have not yet left us feedback please feel free to let our administrative staff know right now, if you have 2 minutes time while you wait for the doctor you are welcome to review a previous appointment.<\/span><\/i><\/p><\/blockquote>\n Even if they choose not to participate, this has the added benefit of generating good-will (demonstrating you value them). <\/span><\/p>\n Besides, patients are accustomed to sitting in clinic waiting rooms with a piece of paper in their hands, though they will be pleasantly surprised when it\u2019s not an enrollment or insurance form!<\/span><\/p>\n If you\u2019re not soliciting reviews via text message, you could also solicit them via email; in either case, our experience has been to keep everything digital. \u00a0<\/span><\/p>\n Not only does this help due to the nature of the request (since you\u2019ll want to use their feedback online, it\u2019s best to keep it online), it will also prevent front\u00a0office staff from getting burned out with a load of extra paperwork, while increasing your chances of consistent, repeatable, results.<\/span><\/p>\n We see the highest success rate when the front desk staff has a simple, automated, un-intrusive review solicitation system to use, like our own <\/span>RepCheckUp<\/span><\/a>, which is free, or paid depending on the volume (the free version allows up to 100 text messages). \u00a0<\/span><\/p>\n Discuss your rationale – Get them Onboard Early<\/b><\/p>\n Our advice is to post this in commonly visible areas (like the wall they are facing while working at their computer). Instructions could look like this: <\/span><\/p>\n \u201cPatient Feedback and Reviews<\/span><\/i><\/p>\n Use software like <\/b>InboundMD<\/b><\/a> and <\/b>RepCheckup<\/b><\/a> to make solicitation and monitoring easy<\/b><\/p>\n There is tremendous value in soliciting feedback and online reviews to your practice, but in an already hectic day, we know it\u2019s difficult to implement new strategies. It is for this reason that we have built automation and integration with our RepCheckup tool. \u00a0<\/span><\/p>\n Simply log into your RepCheckup account: Add the patient’s phone number, Add their name, and select your message. \u00a0Less than a minute of work, even if you\u2019re manually sending out reviews. Then the following happens automatically:<\/span><\/p>\n You can then monitor new reviews in real-time through the RepCheckUp Dashboard, or weekly via automated email alerts.<\/span><\/p>\n Educate patients on the importance of reviews and feedback – Use office signage<\/b><\/p>\n If you want to avoid or add to a paper hand out, simply hang a few signs in appropriate spots in the office, or put a few laminated copies on any desks and tables that normally contain brochures or practice information. \u00a0In a few bullet points simply state the reason for your doing this, and what they can expect if they decide to participate.<\/span><\/p>\n It could look something like this:<\/span><\/p>\n Thank you for being a patient, we care very much for your health!<\/span><\/i><\/p>\n We\u2019d like to invite you to improve the \u201chealth\u201d of our practice by sending us feedback and reviewing our practices publicly\u00a0online. \u00a0Here\u2019s why:<\/i><\/p>\n We anticipate the outcome of this growth will be hiring additional staff, reducing wait times, and greatly increasing appointment availability.<\/span><\/i><\/p>\n Thank you for your help, your feedback and reviews are greatly appreciated! <\/span><\/i><\/p>\n Sincerely,<\/span><\/i><\/p>\n Dr. Mario and Team.<\/span><\/i><\/p><\/blockquote>\n Incentivize your team to participate in this strategy through contests offering gift cards and other goodies. These go a long way toward changing behaviors, while the additional engagement will create friendly competition for the employee who has the best performance.<\/span><\/p>\n Note that you absolutely <\/span>DON\u2019T <\/b>want to incentivize patients with incentives.<\/span><\/p>\n The heartbeat of your practice is the steady flow of successfully treated patients leaving you positive reviews, and providing you with feedback, RepCheckup is just one such tool that allows you to easily do that. \u00a0The brain of your practice is the set of 6 tools that in combination with one another (all together, or individually) provide the direction necessary to increase patient appointments, promoting, and growing your practice.<\/span><\/p>\n Weather you are a new practice starting out, or an existing practice trying to play catch-up, now is an excellent time to start marketing your practice online. \u00a0Measuring and monitoring reviews, is just one way we provide highly effective, inexpensive tools and services all focused on driving results with minimal time investment from staff and practitioners.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" You Can Only Improve That Which You Measure If you want to ensure your practice is delivering a high quality patient experience then you must make patient feedback the heartbeat of your practice. Soliciting consistent patient feedback allows you to…<\/p>\n","protected":false},"author":6,"featured_media":1775,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[8,9,11],"tags":[],"yoast_head":"\nDefine Your Digital Strategy for Soliciting Feedback<\/h2>\n
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Adopt a Digital Strategy to Eliminate Inefficiencies – Increase Participation <\/b><\/h2>\n
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Solicit Ideas From Your Team<\/b><\/h2>\n
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Implement Technology to Help You<\/b><\/h2>\n
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Let Patients Know <\/b><\/h2>\n
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Keep Staff Motivated with Incentives and by Involving Them in the Results.<\/b><\/h2>\n
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An Ounce of Reviews is Worth a Pound of Results!<\/b><\/h2>\n