{"id":1263,"date":"2016-06-22T09:00:00","date_gmt":"2016-06-22T09:00:00","guid":{"rendered":"http:\/\/www.orthorank.com\/?p=865"},"modified":"2016-06-22T09:00:00","modified_gmt":"2016-06-22T09:00:00","slug":"doctors-office-phone-system-auto-attendant","status":"publish","type":"post","link":"https:\/\/inboundmd.com\/doctors-office-phone-system-auto-attendant\/","title":{"rendered":"Patience with Patients: Configure Your Doctor’s Office Phone System for Proper Call Routing"},"content":{"rendered":"

This is the fourth and final part in our series about phone systems for doctors offices. Click here to read Part I<\/a>, Part II<\/a>, and Part III<\/a>.<\/em><\/p>\n

In this post I’ll be covering a couple key points to keep your phone system running smoothly:<\/p>\n

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  1. How to configure your phone system’s auto attendant<\/strong>: This is important to route calls to the right person or department<\/li>\n
  2. How to provide your staff with caller information before they answer the phone<\/strong>: Many new phone systems can sync a caller’s number with a patient database to speed up the communication process.<\/li>\n<\/ol>\n

    Who, What, & Why – Configuring the\u00a0Auto Attendant<\/h2>\n

    Whether or not each of your content pages contains a unique DID, or you have just one phone number listed across all of the pages on your site, once you’ve selected a phone system you should set up your phone system’s auto attendant.<\/p>\n

    It\u2019s important that when your patients and partners call you, that they\u00a0are routed efficiently to the proper person in the practice.<\/p>\n

    Start by Creating a list of who<\/em> is potentially calling, such as:<\/p>\n