When your employees send out a message using your practice email domain, they’re putting your reputation on the line.
It’s not uncommon for employees to get in trouble for misusing company email accounts.
One survey found that 28% employers had fired an employee for breaking the company email policy.
Confusing personal emails with business emails is one thing but when an employee sends a message that crosses the line with your patients, that not only reflects poorly on your practice (at best) but it could even lead to litigation.
Kate Ashford at Forbes.com says that with email “there are plenty of opportunities for you to make the wrong impression” because the “average worker spends 6.3 hours a day checking email,” according to an Adobe Systems survey.
With over six hours a day spent just on email it makes you wonder how we get anything else done during the day.
Then again, if we’re devoting that much time to email it’s not that surprising that some people are going to cut corners and be unprofessional.
Here now from Ashford’s article, 10 Email Mistakes That Could Hurt You At Work, are the top pitfalls to avoid from business experts including advice from InboundMD’s very own Content Marketer, Nathan Miloszewski.
- Reply All: Don’t waste everyone’s time with a reply all “Thanks!”
- Too Curt: Always mind your P’s and Q’s
- Skipping the Greeting: You’re never too busy not to say “Hi”
- Assuming Nicknames: Are we good friends already? Don’t assume you
- Bad-Mouthing: You never know who’s going to forward your email.
- Using Emoticons: You may think an emoticon is friendly, others may see it as juvenile.
- Annoying (Bloated) Signature: Avoid adding to many images and ads in your email signature.
- Writing Too Much: The longer your email, the fewer responses you’ll get.
- Emailing Instead of Calling: A focused 10-minute call is more productive.
- Sending Confidential Information: An attorney recommends that, ““If you don’t want your email to be read in court and accessible to anyone with a computer, don’t write that email—pick up a phone instead.”
Click here to read the full article.