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How to Handle Negative Patient Reviews

It’s not surprising to hear that some doctors get angry about patients leaving negative reviews online.

A great online reputation and practice success can seemingly hinge on a few ill words posted on Yelp.

Doctors may ask themselves, since when did a review site become an expert on how to run a private practice?

They’d be right but there are reasons why even negative reviews can be helpful.

Here’s how to deal with them.

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