InboundMD Blog Posts Archive

It's no secret that patients don't like it when their doctor or healthcare provider makes them wait. But how long is too long for a patient to wait past their scheduled appointment time? We took to Twitter to find out. And the Twittersphere didn't disappoint. Over 2,300 patients answered our…

I can still remember when just having the internet was a big deal. When building a website still cost $100K. I thought technology was moving fast then. It's amazing how much fast technology moves these days. I mean, before you know it, what you read below will be obsolete. Every day…

It's been another busy, faced-paced start to the beginning of the month here at InboundMD. Much of which has been spent polishing-up and promoting our First Annual Upstate New York Medical Practice Manager Survey. Oh, and of course, your week in review! Ejoy... Upstate New York Medical Practice Manager Survey Results…

About The Survey The survey was given to 30 health and medical practice managers in the Upstate New York area, during the month of September, 2016. The survey was conducted as part of customer development research at InboundMD with the purpose of better understanding the day, goals, pain points and…

What will the future bring us? None of us know for sure. But if the recent trends in technology continue, healthcare will look completely different in 10 years. From AI to social media, technology is bringing about change and opportunities that were once not possible. Here's just a sampling of…

What a week it's been for us at InboundMD! We attended our first WNY AADOM meeting, where we got to meet dozens of passionate dental office managers and listen Lois Banta speak about improving dental office operations and performance. We learn a lot, but we also learned a lot from…

Fall is officially here in Buffalo, NY. The leaves are turning colors, the temperature's dropping and we all know that white stuff is just around the corner. Here's what you might have missed this week while you were busy running the practice or treating patients. YP Study Shows That Complete,…

BOO! Hope we didn't scare you 😛 Welcome to the Halloween edition of the Week in Review. Here are this week's top tricks and treats from around the 'net that'll help you grow your practice. 7 out of 10 consumers will leave a review for a business if they're asked…

High quality patient experience is becoming more and more important to the profitability (and sustainability) of healthcare practices. But the patient experience not always fully in your control, take scheduling a surgery on short notice, for example. The following is a story of how seven words unlocked the secret to…

You don't need us to tell you that the face of healthcare in the United States is going through some major changes. Politically, technologically, and culturally, the landscape is shifting, and while it's creating new opportunities there are plenty of challenges riding alongside. Facing those challenges and taking advantage of…

Garrett Smith, founder of InboundMD, recently spoke with Janet M. Kennedy (@GetSocialHealth), the host of the Get Social Health Podcast about using inbound marketing and social media to help doctors attract new patients. Kennedy says that when she talks to doctors, they understand that they need a website for their…

This is the fourth and final part in our series about phone systems for doctors offices. Click here to read Part I, Part II, and Part III. In this post I'll be covering a couple key points to keep your phone system running smoothly: How to configure your phone system's…

Starting and growing your own private healthcare practice is daunting. Using the word “solo” in “solo practice” isn’t just a way to describe the size of your business. It depicts the headaches and rewards that come with striking out on your own with no support system.

Suddenly you need to become an expert in bookkeeping, HR, tax law, but maybe you luck out and find that you have a knack for marketing and networking.

This is the second part in our series about phone systems for doctors offices. Click here to read Part I, Part III, and Part IV.

There are great resources online when it comes to selecting and buying a new phone system.

Any phone system provider out there worth their salt will provide a guaranteed level of quality and uptime and it’s important that these considerations aren’t brushed aside or taken for granted.

Make sure you take careful consideration to the Quality of Service (QoS) that is offered when picking a provider.

This is the first part in our series about phone systems for doctors offices. Click here to read Part II about how to choose the right phone system for your doctors office. For further information, click here for Part III and Part IV of this series.

Sick, tired, anxious, frustrated, new or existing, and busy. Answering the phone at a doctor’s requires a lot of patience and multitasking.

Handling the calls professionally while orienting the urgency of the situation to the doctor’s schedule is critical to the practices’ success.

Adhering to a precise and consistent process that is engineered for efficient growth starts and ends with your patients satisfaction.

If you are fresh to the world of owning or running a healthcare practice, you may easily overlook the importance of properly marketing yourself and your new practice. Or, perhaps, you know it’s important, but you don’t know where to begin. It is this time in your career that is…

Last week, we shared how to build your own patient personas.  We've gone through this process many times with our doctor-clients, and often times, their initial reaction is usually one of skepticism. They wonder, "How is this exercise going to add value to my practice, and benefit me?" (Learn more…