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Twitter Complaints Matter

What should have been an innocuous conversation between a CIO and CEO at a health IT conference turned into a bit of a  Twitterstorm over, well, Twitter. Mark Barner (@mark_barner), CIO of Acension, spoke publicly at HIMSS16 with Michael Dell, Founder of Dell Computers, and said that he doesn't care…

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10 Online Profiles Orthopedic Surgeons Must Have

You already know that patients are going online to search for health information and find a healthcare providers in their area, but what online websites are they seeing when they do?

You might be surprised.

While there are over 350 different websites that have profile pages for healthcare clinics and individual providers, the following 10 online website profiles are the most prominent and important for any orthopedic surgeon who is serious about their patient acquisition and reputation management.

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How to Handle Negative Patient Reviews

It’s not surprising to hear that some doctors get angry about patients leaving negative reviews online.

A great online reputation and practice success can seemingly hinge on a few ill words posted on Yelp.

Doctors may ask themselves, since when did a review site become an expert on how to run a private practice?

They’d be right but there are reasons why even negative reviews can be helpful.

Here’s how to deal with them.

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